CUSTOMER CARE

Shipping & Delivery

Enjoy FREE GROUND SHIPPING on all orders within the United States!

Orders ship within 1-2 business days from our Los Angeles warehouse, pending availability and credit verification. All other rush shipping fees will be charged to the customer. International orders are subject to duties and customs taxes and are the responsibility of the customer.

  • Orders placed Monday – Friday before 2 pm PST will begin processing that day.
  • Orders placed after 2 pm PST will be processed on the next business day.
  • Orders placed on Friday after 2 pm PST or over the weekend will begin processing on the following Monday.
  • We do not ship on the weekends or holidays.

Please allow 5-7 business days for all domestic shipments. If you have questions about typical shipping times to your address, please email info@parkersmith.com for more information.

Due to orders being filled from multiple locations, items are not guaranteed to be in stock. If we are unable to complete your order, you will be notified via email within 5 business days.

(Back to top)

Returns & Replacements

We will gladly accept unworn merchandise within 15 days of the invoice date for a full exchange of the merchandise value or the purchase will be refunded in the original form of payment. We reserve the right to deny the refund if the merchandise does not meet the return policy requirements.

Please ship the goods back to our corporate address and include a note stating exchange or refund. Shipping/postage must be paid by the customer on all returns. COD will not be accepted. If you have any questions or concerns, we will be happy to help! You can call us at (323) 923-3870 between 8:30 AM and 5:00 PM PST, Monday through Friday. Or email us anytime at info@parkersmith.com

Please include a note with the return stating exchange or refund to:

Parker Smith
Attn: Warehouse Dept
3690 S Santa Fe Ave.
Vernon, CA 90058

(Back to top)

Customer Service

If you have any feedback, comments, or questions regarding our fit please contact us at info@parkersmith.com or call us at 323-923-3870.

(Back to top)

Order Acceptance


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Parker Smith Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

(Back to top)

Privacy & Security


This document describes the Parker Smith website (hereafter referred to as “DC” for Distribution Center) policy regarding information received about you during visits to our website. The amount and type of information received depends on how you use the site. These privacy provisions apply solely to DC online information collection activities and are not applicable to information collection practices DC may be engaged in outside of the http://www.Parkersmith.com space (provisionally includes links within domain). By using this site, you signify your assent to the DC Online Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to change any of the DC Online Privacy Policy at any time without notice.

No Representation or Warranty

Your confidential use of this site cannot be guaranteed by DC. DC shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.

Normal Web Site Usage

You can visit the DC website to read our information we provide without telling us who you are and without revealing any personal information. The only information we collect and store during normal website usage is the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the website that referred you to us, the pages you request and the date and time of those requests.

We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage, we do not collect or store personally identifiable information such as name, mailing address, e-mail address, phone number or social security number.

Collection of Personally Identifiable Information

There are instances where DC requests personally identifiable information to provide the website visitor a service or correspondence. This information, such as name, e-mail address, type of request and possibly additional information, is collected and stored by DC in a manner appropriate to the nature of the data and is used to fulfill your request. The information you provide is used by DC to improve the services we provide you. It is never provided to any other organization or company for that organization’s or company’s independent use. DC will never sell your personal information to any other organization or company. Also be sure to note other comments regarding use of information on specific pages within the site.

Legal Terms

No Representation or Warranty

DC reserves the right to modify the information contained on this site at any time without notice. While DC makes all reasonable efforts to ensure that all material on this site is correct, accuracy cannot be guaranteed and DC does not assume any responsibility for the accuracy, completeness or authenticity of any information contained on this site. This site and all information and materials contained herein, is provided to you “as is” without warranty of any kind.

Hypertext Links to External Sites

This site may contain hypertext links to other websites, which are completely independent of this site. DC makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext link, and any hypertext link to another person or entity shall not in any manner be construed as endorsement by DC of such person’s or entity’s website, products or services. Your linking to any other off-site pages or other sites is at your own risk.

External Site Naming Guidelines

Third parties may not use a brand, product name or other confusingly similar word or group of letters in a domain name (similar to the brand names, trademarks and/or trade names of DC) without prior written DC approval. Domain names for enthusiast sites should use the “.net” suffix.

External Site Use of DC Information

Third-party sites must have prior written approval before using any text, trademarks, graphics or photographs from any DC source, such as website or web page.

No Misrepresentation

Third-party sites must not in any way imply that DC is endorsing it or its products or services; must not misrepresent its relationship with DC; must not present false information about DC; must not be a site that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations; and must not be a site that contains content that could be construed as distasteful, offensive or controversial.

Linking to psparkersmith.com

Third-party sites may not use links to DC in any way that implies sponsorship or affiliation. Furthermore, when linking to DC, that site may not appear as a frame within the site that provides the link or appear in any way that makes the destination site appear to be content belonging to the site containing the link.

External Site Disclaimer

All the above provisions apply unless a signed written document is presented by DC.

_____________________

Terms of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Disclaimer

The materials on Parker Smith’s website are provided “as is”. Parker Smith makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Parker Smith does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Parker Smith or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Parker Smith’s Internet site, even if Parker Smith’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on Parker Smith’s website could include technical, typographical, or photographic errors. Parker Smith does not warrant that any of the materials on its website are accurate, complete, or current. Parker Smith may make changes to the materials contained on its website at any time without notice. Parker Smith does not, however, make any commitment to update the materials.

5. Links

Parker Smith has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Parker Smith of the site. Use of any such linked website is at the user’s own risk.

6. Site Terms of Use Modifications

Parker Smith may revise these terms of use for its website at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law

Any claim relating to Parker Smith’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a WebSite

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

(Back to top)